At Childzoney (Haikou Yucan Electronic Commerce Co., Ltd), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund & Returns Policy carefully before making a purchase.

1. Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unused, unworn, and unwashed
    • In their original packaging with all tags attached
    • Free from stains, odors, or damage

Please note: For hygienic reasons, certain items such as underwear, socks, and accessories may not be eligible for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–14 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

3. Exchanges

  • If you would like to exchange an item for a different size or color, please contact us first.
  • Exchanges are subject to stock availability. If the desired item is unavailable, we will process a refund instead.

4. Order Cancellations

  • Orders can only be canceled within 24 hours of purchase. Once an order has been shipped, it cannot be canceled.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at info@yinyanx14.sg-host.com with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost.

6. How to Initiate a Return

To start a return or exchange, please contact us at:

Haikou Yucan Electronic Commerce Co., Ltd

  • Contact number: +86 13714037725
  • Email: info@yinyanx14.sg-host.com
  • Return address: Room A2-615, Unit 2, Yupeng Building, Jinzidong Road, Jinzhi Subdistrict, Longhua District, Haikou City, Hainan Province, China

Please do not send your purchase back without contacting us first.

7. Customers’ Responsibility

  • Customers are responsible for paying return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking proof.

8. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with the “Last Updated” date.

Last Updated: August 2025